Terms of service

Version 1 · valid from 5 November 2026

1. Who we are

Luxxo CAD (the "service", at cad.luxxo.sk and in the Luxxo CAD apps) is operated by Luxxo s. r. o., Karpatské námestie 10A, 831 06 Bratislava, Slovakia, company ID (IČO) 53570456, e-mail info@luxxo.sk ("we", "us").

2. What the service does

You describe a part or an assembly in words, optionally with a sketch, and the service creates a 3D CAD model with an AI system and a CAD kernel. You can download it as STEP, STL, DXF flat patterns and a PDF drawing, and see an automatic cost estimate.

Generated models, drawings, flat patterns and cost estimates are engineering drafts. They can contain errors. You are responsible for checking dimensions, tolerances, materials, strength and suitability before anything is manufactured, sold or used. The service is not a substitute for the judgement of a qualified engineer.

3. Account

You sign in with your e-mail address and a one-time code. Keep access to your e-mail secure; everything done with your account is your responsibility. One free trial per person or company. We may suspend accounts that abuse the service, for example by automated mass requests or by trying to obtain several free trials.

4. Credits and prices

• One credit is used for each new design and each change to a design that produces a model.
• If a job fails for a technical reason, its credit is returned automatically.
• Downloads of existing files, drawings, DXF files, share links, rebuilding with changed parameters and restoring earlier versions are free.
• Starter pack credits are valid for 12 months from purchase. Workshop plan credits are added every month; unused ones are carried over for one month.
• Prices are shown on the pricing page. Prices for businesses exclude VAT; VAT is added where it applies.
• When you pay by card, the order is processed by our online reseller Paddle.com, which is the merchant of record for that order: Paddle charges the payment, adds the VAT that applies in your country, issues the invoice and handles payment questions and refunds. Paddle's buyer terms apply to the payment. Invoices for bank transfer are issued by Luxxo s. r. o.
• Credits have no cash value and cannot be transferred to another account.

5. Subscriptions

The Workshop plan renews every month until you cancel it. You can cancel at any time by e-mail or, once available, in your account. Cancellation takes effect at the end of the paid month; credits of that month remain usable until then.

6. Refunds and right of withdrawal

• Unused Starter pack credits are refunded on request within 14 days of purchase.
• Subscription months that have started are not refunded for a part of a month.
• If a finished result is clearly not what you described and a change cannot fix it, write to us and we return the credit.
• Consumers in the EU have a 14-day right of withdrawal from a purchase of digital content. By using a purchased credit you ask us to start supplying the digital content immediately and acknowledge that your right of withdrawal ends for the credits used. Unused credits remain refundable within the 14 days.

Refunds are paid with the same payment method, normally within 14 days of your request to info@luxxo.sk.

7. Your designs

What you enter and the models created for you belong to you. You give us the right to store and process them to provide the service. Designs that pass every automatic check may be reused, without your name or account, to answer similar requests faster, also for other users; designs made from a sketch are never used as examples for others. Tell us by e-mail if your designs must not be reused, and we exclude all of them. Share links are visible to anyone who has the link until you revoke them.

Do not upload content you are not allowed to use, or content that is illegal.

8. Availability and liability

We work to keep the service available, but cannot guarantee that it is always available or free of errors. To the extent permitted by law, our liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect damage, lost profit, or damage caused by manufacturing or using a part without checking it. Nothing in these terms limits liability that cannot be limited by law, or the rights consumers have under mandatory law.

9. Privacy

How we handle personal data is described in the privacy policy.

10. Changes and law

We may update these terms; for paid plans we announce material changes by e-mail at least 14 days in advance. These terms are governed by Slovak law. Consumers keep the protection of the mandatory law of their country of residence.